Terms of Service
Last updated: March 2, 2026
1. Acceptance of Terms
By using Pet Capsule ("the App") or visiting petcapsule.app ("the Website"), you agree to these Terms of Service ("Terms"). If you do not agree, please do not use our services. These Terms constitute a legally binding agreement between you and Pet Capsule.
2. Description of Service
Pet Capsule is an AI-powered pet care companion app that provides:
- Pet health tracking (records, medications, vaccinations, weight)
- Care management (tasks, schedules, grooming, walks)
- Memory storage (photos, milestones, timelines)
- AI-assisted health insights (scans, breed ID, food safety, symptom checking)
- Document vault (vet records, insurance, certificates)
- Financial tracking (expenses, insurance, budgets)
- Community features (social feed, lost pet alerts)
- Emergency features (SOS, vet locator, emergency contacts)
The App is available on iOS. The Website provides information, resources, blog content, and interactive pet tools.
3. Veterinary & Medical Disclaimer
IMPORTANT — PLEASE READ CAREFULLY:
- Pet Capsule is NOT a substitute for professional veterinary care, diagnosis, or treatment.
- AI health scans, breed health alerts, symptom analysis, food safety checks, and all AI-generated health assessments are for informational purposes only.
- AI features may produce inaccurate, incomplete, or misleading results. They should never be the sole basis for health decisions about your pet.
- If your pet is experiencing a medical emergency, contact your veterinarian or emergency animal hospital immediately. Do not rely on this app for emergency medical decisions.
- The health information provided by Pet Capsule does not create a veterinarian-client-patient relationship.
- Always consult a qualified veterinarian for your pet's specific health needs, before changing medications, diets, or treatment plans.
4. User Accounts
- You may use Pet Capsule with or without signing in with Apple
- You must provide accurate information when creating an account
- You are responsible for maintaining the security of your device and account
- You must be at least 13 years old (or 16 in the EEA) to use Pet Capsule
- You are responsible for all activity that occurs under your account
- You must notify us immediately of any unauthorised use of your account
5. Subscriptions & Payments
Pet Capsule offers auto-renewable subscriptions managed through Apple's App Store:
| Plan | Price | Details |
|---|---|---|
| Premium Monthly | $9.99/month | Full access for individuals |
| Premium Yearly | $79.99/year | Save 33% vs monthly |
| Pro Monthly | $49.99/month | For breeders, sitters, and professionals |
| Pro Yearly | $449.99/year | Save 25% vs monthly |
One-time image packs are also available: 25 images ($6.99), 50 images ($12.99), or 250 images ($49.99). All prices are in US Dollars (USD).
5.1 Billing Terms
- All subscriptions include a 7-day free trial for new subscribers
- Payment is charged to your Apple ID account at confirmation of purchase
- Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
- Your account will be charged for renewal within 24 hours prior to the end of the current period at the same price
- Any unused portion of a free trial period will be forfeited when you purchase a subscription
- You can manage and cancel subscriptions in your App Store account settings
- Refunds are handled by Apple per their refund policy
5.2 Free Tier
Core features including pet profiles, health records, care tasks, memories, and basic AI usage remain accessible on the free tier. Free tier users have daily limits on AI features.
6. AI Features & Limitations
Pet Capsule uses Google's Gemini AI to power certain features. By using AI features, you acknowledge and agree that:
- AI results are generated by third-party AI models and may be inaccurate, incomplete, or inappropriate
- We provide AI features "as-is" without warranty of accuracy, reliability, or fitness for any particular purpose
- AI features should be used as a starting point for further research, not as definitive answers
- You should not upload sensitive personal information (financial data, government IDs) through AI features
- AI-generated content (images, text) may be subject to Google's usage terms
- We reserve the right to limit, modify, or discontinue AI features at any time
- AI usage is subject to rate limits based on your subscription tier
7. User Content
You retain full ownership of all content you create in Pet Capsule, including photos, health records, memories, notes, and documents.
- By using social or sharing features (social posts, pet cards, referral links, lost pet reports), you grant Pet Capsule a limited, non-exclusive, worldwide license to display, distribute, and transmit your shared content as intended by those features
- This license ends when you delete the shared content or your account
- We do not claim ownership of any user-generated content
- You are responsible for ensuring you have the right to share any content you upload
8. Community & Social Features
Pet Capsule includes social features (community feed, posts, comments, lost pet alerts). By using these features, you agree to:
- Post only content that is accurate, appropriate, and relevant to pet care
- Not post harmful, offensive, abusive, defamatory, or misleading content
- Not harass, bully, or intimidate other users
- Not spam, advertise products/services, or post commercial content without authorisation
- Not impersonate other users, veterinarians, or animal care professionals
- Not post content that violates any applicable law
We reserve the right to remove any content and suspend or terminate accounts that violate these guidelines, at our sole discretion and without prior notice.
9. Lost Pet Features
Pet Capsule provides lost pet alert features that allow users to share information about missing pets. Important disclaimers:
- Location sharing in lost pet reports is voluntary — you choose what location information to include
- We do not guarantee that using lost pet features will result in finding your pet
- Lost pet reports are visible to other community members — consider your privacy when sharing location details
- We are not responsible for the actions of other users who respond to lost pet reports
- Always exercise caution when meeting strangers in connection with lost pet recovery
10. Acceptable Use
You agree not to:
- Use the service for any unlawful purpose
- Upload harmful, offensive, or inappropriate content
- Attempt to access other users' data or accounts
- Reverse engineer, decompile, or exploit the app or its AI features
- Abuse the referral program with fake accounts or fraudulent referrals
- Use automated tools, bots, or scrapers to access the service
- Interfere with or disrupt the service or its infrastructure
- Upload malware, viruses, or malicious code
- Circumvent rate limits or usage restrictions
11. Intellectual Property
Pet Capsule, its logo, design, branding, website content, blog articles, breed guides, and interactive tools are owned by Pet Capsule or its licensors. You may not copy, modify, distribute, sell, or create derivative works from our intellectual property without written permission.
The blog articles, breed guides, and resource content on our Website are provided for personal, non-commercial use. You may share links to our content but may not republish or reproduce it without permission.
12. Third-Party Integrations
Pet Capsule integrates with several third-party services. Your use of these integrations is also subject to those services' terms:
- Apple (Sign In, CloudKit, StoreKit, Maps): Subject to Apple's Terms
- Google (Gemini AI, Places, Maps, Environment APIs): Subject to Google's Terms
- Supabase: Server infrastructure — subject to Supabase's Terms
We are not responsible for the availability, accuracy, or performance of third-party services.
13. Limitation of Liability
To the maximum extent permitted by applicable law:
- Pet Capsule is provided "as is" and "as available" without warranties of any kind, either express or implied
- We disclaim all warranties including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement
- We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the app
- This includes, without limitation, damages related to pet health decisions made based on AI features, loss of data, or service interruptions
- In no event shall our total liability exceed the amount you have paid for the service in the 12 months preceding the claim
Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified by agreement.
14. Indemnification
You agree to indemnify, defend, and hold harmless Pet Capsule, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of the App or Website
- Your violation of these Terms
- Your violation of any third-party rights
- Content you create, upload, or share through the service
15. Account Deletion & Termination
You may stop using Pet Capsule at any time by deleting the app. You may also delete your account and all associated server-side data from the App's settings or by contacting privacy@petcapsule.app.
We reserve the right to suspend or terminate accounts that violate these Terms, at our sole discretion. Upon termination, your right to use the service ceases immediately, but these Terms continue to apply to any prior use.
16. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, government actions, power failures, internet or telecommunications failures, or third-party service outages.
17. Data Protection
Your use of Pet Capsule is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using Pet Capsule, you acknowledge that you have read and understood our Privacy Policy.
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from or relating to these Terms or Pet Capsule shall be resolved as follows:
- Good-faith negotiation: The parties shall first attempt to resolve any dispute through informal negotiation for a period of 30 days
- Mediation: If negotiation fails, the parties agree to attempt resolution through mediation administered by the Resolution Institute (Australia)
- Courts: If mediation fails, disputes shall be resolved by the courts of Victoria, Australia
For users in the European Economic Area: Nothing in these Terms affects your statutory rights under applicable consumer protection laws, including your right to bring claims in your country of residence.
For Australian consumers: These Terms do not exclude, restrict, or modify any consumer guarantees under the Australian Consumer Law.
19. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
20. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pet Capsule regarding your use of the service. They supersede any prior agreements or understandings.
21. Changes to Terms
We may update these Terms from time to time. For significant changes, we will provide notice via email (for account holders) or a prominent notice on the Website at least 30 days before the changes take effect. Continued use of Pet Capsule after the effective date constitutes acceptance of the updated Terms.
22. Contact
Questions about these Terms? Contact us:
- General: hello@petcapsule.app
- Legal: legal@petcapsule.app
- Privacy: privacy@petcapsule.app